Book your hire car with Gomarbella & Spain now and Then

Monday, 29 November 2010

353 Car Rental Hire Reviews

Back in August my daughter hired a car from Cork Airport after using my Cartrawler car hire booking engine. We were pleased with the rental fee, it seemed reasonable for the height of summer. What a shock we got when the final amount was more than double what we expected!

If you read my earlier blog 353 Car Rental at Cork Airport Terminal it seems we did not pay enough attention to what was being signed for at the 353 Car Rental desk. As my daughter had mislaid the credit card she had used to book the car before flying to Cork, my wife used her card at the car rental desk to pay what she thought was the basic rental fee but actually turned out to be for other charges.

I wrote to 353 Car Rental customer service to ask for a breakdown of what had been signed for and a month later got the reply which I have set out below:

Dear Mr Drury, the breakdown is as follows:

Fuel - €66.00
Child Safety Seat - €45.40
Damage Excess insurance - €56.47
Glass Cover - €24.74
Transaction Processing Fee - €5.00
Vehicle Upgrade - €1.00
Total - €196.61

Attached you will find a copy of the rental invoice as requested. Kind regards,

Maria Reynolds
Customer Support
353 Car Rental
Phone: +353 21 4971641

Well the fuel charge is a little difficult to understand as the 353 Car Rental contract says the below about fuel charges:

Fuel Policy
Pick up full, return empty.
Your vehicle will be supplied with a full tank of fuel and must be returned empty. No refunds will be given for unused fuel. (Suppliers' fuel policies change from time to time, please confirm at rental counter). Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.

My wife and daughter didn't question this charge when they collected the car. Were we paying in advance for the petrol? According to the contract the tank was supplied full. How could they know how much petrol we were going to use?

Insurance Charges
Here, we could have refused the insurance charges as we had taken out separate third party CDW insurance through Mondial Assistance but the girl at the desk didn't present this as an option and my wife and daughter didn't question her or tell her we already had extra Collision Damage Waiver insurance.

Moral of the Story
In brief, when you are booking your rental car through Gomarbella, take out the Mondial Assistance extra insurance, it is going to be cheaper than the insurance offered by your car hire company and this then gives you the luxury of standing back at the car hire desk and not atomatically ticking all the expensive insurance option boxes and signing the contract in a hurry just because there is a queue behind you.

You'll save a lot of money that way. Happy motoring and thank you again for booking your hire cars through Gomarbella!

P.S. The picture above shows the distance between Cork Airport Terminal building and the rental car parking area.

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