Back in August my daughter hired a car from Cork Airport after using my Cartrawler car hire booking engine. We were pleased with the rental fee, it seemed reasonable for the height of summer. What a shock we got when the final amount was more than double what we expected!
If you read my earlier blog 353 Car Rental at Cork Airport Terminal it seems we did not pay enough attention to what was being signed for at the 353 Car Rental desk. As my daughter had mislaid the credit card she had used to book the car before flying to Cork, my wife used her card at the car rental desk to pay what she thought was the basic rental fee but actually turned out to be for other charges.
I wrote to 353 Car Rental customer service to ask for a breakdown of what had been signed for and a month later got the reply which I have set out below:
Dear Mr Drury, the breakdown is as follows:
Fuel - €66.00
Child Safety Seat - €45.40
Damage Excess insurance - €56.47
Glass Cover - €24.74
Transaction Processing Fee - €5.00
Vehicle Upgrade - €1.00
Total - €196.61
Attached you will find a copy of the rental invoice as requested. Kind regards,
353 Car Rental
Phone: +353 21 4971641
Well the fuel charge is a little difficult to understand as the 353 Car Rental contract says the below about fuel charges: