Betty rented two cars through Gomarbella in 2010 and wrote in to tell me about two different Gomarbella car hire experiences she had in 2010. I really appreciate getting this kind of feedback, whether positive or negative because I always pass it on to the company concerned. Here is the email I received:
This email is long overdue but after two very different experiences using gomarbella.com car rental search engine for our holidays last year, I thought it might be useful to tell you about them.
Here goes! I knew about the www.gomarbella.com car rental search engine as someone had told me about the car hire section and so when planning our holiday in Spain I automatically used it to compare prices. In the end we didn’t fly to Malaga but went to Nice in France. Having seen that the gomarbella.com car rentals were not confined to southern Spain, I went ahead and booked a car, the prices were very competitive and I took out extra insurance with Mondial Assistance as I always do. I received the confirmation minutes later by email and didn’t think anything more about it until a while later when we actually flew to France. Upon arrival we headed to Sixt. We waited about five minutes, were treated courteously and given an upgrade to a new clean automatic Mercedes B class. The whole process from booking to handing back the keys on departure could not have been smoother and easier.
I have sent you a picture of the Mercedes parked outside our holiday villa in Nice, it is a very neat little car and went really well.
Fast forward to 8 months later when I flew to Malaga during the summer of 2010 at quite short notice to visit a sick friend and needed a car for 3 days. I used www.gomarbella.com to book it and as I was staying locally and not doing too much driving, I decided to take a small car in Group C. I completed the booking which was quick and easy.
When I got to Malaga I went to Record Go Rent a Car which was where I had to pick up the car. There were four queues of people waiting to collect keys. I eventually got to the desk which took about 20 minutes of waiting and began the very long walk to the end of the car park where I found my rental car. At first I thought there it was a mistake because it was so dirty both inside and outside with quite a few scratches (I always check before getting in a rental car!) Also it was a Hyundai Getz and I had booked a Category C car, Peugeot 207 or similar.
I put my luggage in the boot which I had to hold open because it didn’t stay open by itself, got in and found that there that the top of the gear stick indicating the gears was missing (which way was reverse?). I walked all the way back to Record Go rental desk to ask them if there had been some mistake in giving me a dirty scratched car and they assured me that no, this was indeed my rental car. I forget the price now but it was approximately 70€ for three days.
Oh yes, the best part is that I was parked near Puerto Banus and by mistake went to another dirty black Hyundai Getz which was parked two cars in front of mine. I opened the boot and saw a whole bunch of stuff which wasn’t mine! I got such a fright because I had managed to open someone else’s car with my key! I hurriedly shut the boot and walked the ten metres to my Record Go rental car!
Anyway I will continue to book cars with gomarbella.com because the booking process is really so very easy and straightforward. When flying to Malaga next time, I will simply make sure not to take the smallest car category again! Thanks for all you do Mike to make travelling whether by bus or hire car easier for the rest of us!
I hope this is of interest to you because I remember you asked me for your feedback when I rented the cars.
Happy New Year to you and thank you for your help with the car rentals.